AI-driven automation is no longer emerging. It is already integrated and accepted as internet traffic. From AI assistants and ...

A new study shows that AI models are people‑pleasing, and warping users’ judgment.

Researchers found that part of what makes chatbots so compelling also makes them vulnerable to bad behavior. Here's why.

Cyara’s platform update allows organizations to test traditional IVRs and agentic AI systems that don’t follow programmed ...

This doesn’t bode well for humanity. Just in case bots weren’t already threatening to render their creators obsolete: An AI model redefined machine learning after devising shockingly deceitful ways to ...

The lessons from the first AI holiday shopping season are now clear: Chatbots and AI search tools have transformed how people discover and shop for products. Brands must learn how ...

The blue light of a phone screen casts a faint glow across Sarah’s face. It is well past midnight, but sleep is nowhere in ...