AI-driven automation is no longer emerging. It is already integrated and accepted as internet traffic. From AI assistants and ...

Newport is using AI chatbots and other tools to handle resident inquiries and analyze data, with the aim of supporting, not replacing, city workers.

A new study shows that AI models are people‑pleasing, and warping users’ judgment.

Cyara’s platform update allows organizations to test traditional IVRs and agentic AI systems that don’t follow programmed ...

This doesn’t bode well for humanity. Just in case bots weren’t already threatening to render their creators obsolete: An AI model redefined machine learning after devising shockingly deceitful ways to ...

Researchers found that part of what makes chatbots so compelling also makes them vulnerable to bad behavior. Here's why.