In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

Robotics-as-a-Service transforms automation robots into flexible subscriptions, lowering costs and scaling operations across industries efficiently.

Mesirow Financial has announced a technology and fiduciary automation solution for broker/dealers (B/Ds) to help with their fiduciary management. Cetera Financial Group has signed on to become the ...

Invoke Public Sector will provide federal agencies with intelligence automation as a service under a five-year Small Business Innovation Research program contract ...

Chicago-based firm Top 100 Firm Sikich has formed a new service line to provide intelligent automation to its midmarket clients across all verticals. This move comes at a time when many software ...

Enterprises are struggling with an ever-growing volume of customer interactions. Gartner has forecasted an increase of three and a half times in five years. Customer service organizations are turning ...

In today’s business world, the importance of delivering exceptional customer service cannot be overstated. This is where automation comes into play, offering businesses a powerful tool to enhance ...

Quiq reports AI automation enhances efficiency by adapting to customer interactions, offering personalized service while reducing costs and errors.

Today, automation/robotics original equipment manufacturers (OEMs) find themselves focusing primarily on scaling product development and innovating their solutions as demand increases. Unfortunately, ...