It’s simple. Customers will no longer wait days or weeks – or even hours – to get confirmation when using an online product or service. Applying for a new credit card? You want it approved or rejected ...

Not since Sumerian farmers traded oil for goats has billing been more important than it is today. Approximately 10,000 years ago, Sumerian farmers needed a way to keep track of their animals and other ...

While having coffee with an old friend, we talked about our observations with companies lately. He talked about complacency. About people taking short cuts. This was a typical conversation I’ve had ...