If you went shopping at a store and later when you got home realized that the cashier forgot to charge you for something, would you return to the store to pay for the item the cashier forgot to scan, ...
Some customers are so entitled that they act like the employees are robbing them of a VIP experience. Imagine going to work before the store is open, and a customer demands you open early and stay ...
Customer anger and the number of online customer confrontations with businesses are on the rise, and as a result of poor complaint handling, businesses are putting billion in revenue at risk, ...