As we celebrate Customer Service Week, it’s essential to highlight what truly fuels successful customer relations—trust, consistency, and quality. At the Kenya Bureau of Standards (KEBS), we believe ...

It’s always smart to put your customer service standards on the operating table and give them a check-up to stay in sync with your audience. Meeting and exceeding high-quality standards with regard to ...

In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...

The House passed a bipartisan bill July 31 that requires the government to set customer service standards for payments, benefits processing and response times to inquiries. The measure, passed by ...

The UK recently introduced some new legislation that has implications for customer service. Specifically, an amendment was included in the new Police, Crime, Sentencing and Courts Act 2022 that aims ...

The luxury transport provider saw a 15% reduction in insurance premiums after just three months with Samsara’s Connected Operations® Platform. OMC Global’s success hinges on providing seamless service ...

Survey shows homeowners choose Pros for digital convenience, AI-assisted communication and clear pricing—proving that customer experience now wins the job SAN DIEGO, Dec. 15, 2025 /PRNewswire/ -- ...

Financial Affairs provides sound financial management and services, assuring proper stewardship of university resources. As we mirror the university’s core values, we partner with our customers to ...