Although the study of leadership discusses the need for adapting to change, navigating change and reacting to change, there is a more powerful and deliberate way that leaders need to look at this.

Elicitation is a technique to obtain sensitive information without asking direct questions. Direct questions trigger defensive responses to protect information people would prefer to remain unsaid.

Elicitation is a technique to obtain sensitive information without asking direct questions. Direct questions trigger defensive responses to protect information people would prefer to remain unsaid.