Inside the 911 Call Center handling tips about Nancy Guthrie

Ed Lavandera visited the Pima County Sheriff's Department 911 Communications Center to find out more about the tips people are sending in to help find Nancy Guthrie.
TMCnet

Out of the Office, Not Out of the Loop: Managing Remote Call Center Agents

Discover proven strategies for managing remote call center agents, including how call center QA provides the performance visibility and coaching foundation that distributed teams need to stay engaged ...
KVOA

Inside the 911 call center handling Nancy Guthrie tips

Nancy Guthrie, 84-year-old mother of NBC Today co-host Savannah Guthrie, was reported missing from her Tucson, Arizona home ...

Inside Tucson 911 call center fielding Nancy Guthrie tips

At the sheriff’s 911 communications center, dispatchers say they’re being inundated with tips, but many calls include theories and speculation rather than actionable leads. NBC News’ Liz Kreutz ...