Quick! What’s one thing that everybody tries to avoid even when it’s absolutely necessary? That is, besides getting a root canal? It’s initiating a difficult conversation with one's partner. Starting ...

Direct talk about tough topics is intimidating, but it’s the path to trust. Leading with genuine empathy can transform a difficult conversation into a safe space for connection.

Whether it is in the workplace or at home, we have all experienced times when we are at an impasse with someone. We simply can’t find a way to have a productive dialog. Every one of our attempts to ...

In an increasingly polarized world, leaders who deploy three principles in challenging conversations set themselves apart.

Some conversations feel too fragile to hold across a table. The words matter, the timing feels delicate, and sitting still only seems to heighten the weight of it all. Increasingly, people are finding ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...