Business Wire

TNS Research Finds Overwhelming Majority of Outbound Contact Centers Concerned with Fraudulent Calling

RESTON, Va.--(BUSINESS WIRE)--New research commissioned by Transaction Network Services (TNS) has found that contact center decision makers are under pressure to address growing spam, fraud and call ...
Business Wire

Hiya Launches Branded Call Intelligence, Industry’s Only SaaS-Based Call Analytics Tool That Addresses the Enterprise Voice Performance Gap

SEATTLE--(BUSINESS WIRE)--Hiya, the leading call performance management cloud, today announced the availability of Branded Call Intelligence, a full suite of call delivery and performance analytics ...
Morningstar

Yeastar P-Series PBX Adds Outbound Call Center Capabilities to Elevate SMB Outreach

From sales prospecting to telemarketing campaigns, the natively integrated Outbound Call Center empowers SMBs to automate and scale their outbound operations with enterprise-grade efficiency. For ...
Forbes

Putting The Power Of Call Branding Where It Belongs: In The Hands Of Companies

Many businesses operate under the impression that their caller ID (also known as CNAM) appears every time they make an outbound call. However, less than 10% of consumers opt-in to caller ID, leaving ...
Marketing

Five Ways to Convert More Customers With Call Analytics

It's easy for marketers to assume that anything having to do with inbound phone calls is the realm of the contact center. Your awesome marketing gets prospects on the phone, the reps make the sales, ...