Arguably, the biggest and most visible of these key areas for organizations to focus on is policy and procedure management. This involves implementing compliance standards (policies) and procedures ...

Every enterprise-wide IT project implementation must be undertaken only along with a robust and detailed change management procedure. Failure to do so could lead to disastrous consequences such as a ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...