Many business processes are struggling to keep up with the current COVID-19 pandemic. What can your business do to help mitigate the issues and streamline your processes, setting yourself up to emerge ...

The path to building a high-performing, resilient insurance business begins not with selling, but with solving.

Human nature typically influences people to solve problems in a vacuum. The consequential risk is devising ineffective solutions that are temporary bandages. The A3 approach forces engagement of all ...

Problem-solving is an essential life skill that involves identifying, analyzing, and resolving challenges effectively. Have you ever found yourself staring at a problem, feeling like you’re trying to ...

Across Duke, roughly 1,000 administrative professionals in schools and departments help their units function smoothly. And when things get busy, plans change quickly, or problems arise, these ...

Significant professional accomplishment: Earning the trust of my fellow shareholders and our board of directors who elected me president and CEO of United Insurance in 2021. Passion project: I love ...