Restaurants have replaced physical menus with QR codes, a change that many in the industry believe is likely permanent. QR code downloads have soared 750% over the last 18 months, according to Bitly.

Of all the pandemic-inspired business adoptions, perhaps none is as reviled as the QR-code menus. And yet, it persists. Early in the pandemic, restaurants ditched physical menus and instead revived a ...

The coronavirus pandemic saw a number of changes in how we live, in ways big and small. Some were welcome: flexibility about remote work, say, or cocktails to go. But here’s one adaptation that can’t ...

A dining innovation that once looked like the future has worn out its welcome with many restaurateurs, customers and servers who say it takes the joy out of dining. By Amelia Nierenberg Heavenly ...

One of the eternal mysteries of dining out is why restaurants are so stingy with handing out individual menus and why they are so eager to whisk these away the minute you have placed your first order.