The COVID-19 pandemic has provided a perfect opportunity for many types of social engineering attacks. It is not surprising that 2020 saw a spike in breaches. With users working remotely, attackers ...

Enterprises can now source and interview robotic IT service desk engineers through a digital worker marketplace, and robots with experience across business functions and industries are coming soon.

One of the best investments a service provider can make is in a service desk, a move which not only can help keep clients happy but one that can lead to future follow-on business and even new service ...