In the end, the most sophisticated AI is the one that disappears into the background and lets the human connection shine.

According to a 2022 analysis, the turnover rate for hourly in-store retail positions is 75.8%. In addition, 63% of frontline retail managers are thinking about leaving their roles soon — and some even ...

As part of their enterprise partnership, IBM and Apple unveiled the IBM MobileFirst suite of apps for iOS. The apps bring IBM Big Data and analytics capabilities to iPhone and iPad users and are ...

NEW YORK--(BUSINESS WIRE)-- Manhattan Associates Inc. (NASDAQ: MANH) today announced significant enhancements to its Manhattan Active® Point of Sale (POS) application designed to meet the dynamic ...

Walmart is deploying AI-powered tools across its U.S. associate base to enable store associates to collaborate, enhance service, speed and satisfaction. For the past five years, Walmart associates ...

Walmart is among a growing number of retailers putting generative AI apps directly in associates’ hands to streamline their workdays and enhance customer service. Walmart associates already have ...

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the world’s #1 AI CRM, today unveiled two AI-powered innovations for retailers: Agentforce for Retail and Retail Cloud with Modern POS, helping ...

An analysis of Google reviews that mention store associates from top retail chains reveals the best and worst in-store customer service. Lowe’s has the top in-store associates across its retail chain, ...

Melissa Wong is cofounder and CEO of Zipline, an operations platform that helps brands align HQ and store teams to drive flawless execution. When people talk about AI in retail, the flashiest examples ...

The grocery industry could save an estimated $13.8 billion by using artificial intelligence and robotics to create new efficiencies, and that has many store associates worried, according to a Grocery ...