Martin LaMonica is a senior writer covering green tech and cutting-edge technologies. He joined CNET in 2002 to cover enterprise IT and Web development and was previously executive editor of IT ...

With an eye toward reducing customer lines at movie theater box offices, NCR Corp. has developed a software application for scanning movie ticket information from a mobile phone, the terminal and ...

I wasn't sure what forum to best put this, but I figure here's as good as any.<BR><BR>What ticket tracking software do people like for helpdesk/support? the big need is that it needs to be able to ...

Ticketmaster is testing identity-verification software to fight automated ticket-buying bots favored by scalpers. Initial tests have gone well, David Marcus, Ticketmaster’s head of music for North ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...